Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. What services does Jaipur Home Services provide?
Jaipur Home Services provides professional home cleaning and maintenance services, including flat cleaning, bathroom deep cleaning, kitchen cleaning, sofa cleaning, chimney cleaning, AC services, and other home services.
2. How can I book a service?
You can book a service through our website by selecting your required service, choosing an available date and time, entering your details, and completing the required booking payment.
3. Is an advance payment required to confirm my booking?
Yes. An advance booking amount may be required to confirm your service booking and reserve the selected date and time.
4. Is the advance booking amount refundable?
No. The advance booking amount is non-refundable if the customer cancels the booking.
This also applies if the customer changes their mind, is unavailable, or fails to provide access to the property at the scheduled time.
5. What happens if Jaipur Home Services cancels my booking?
If Jaipur Home Services cancels a confirmed booking for a reason attributable to the company, the applicable amount paid for the cancelled service will be refunded.
6. Can I reschedule my booking?
You may request to reschedule your booking. Rescheduling is subject to professional availability and company approval. Rescheduling does not automatically make the advance payment refundable.
7. What happens if I cancel after the professional has arrived?
If you cancel after the professional has arrived at the property, the advance booking amount will remain non-refundable. Depending on the circumstances, an additional visit or cancellation charge may also apply.
8. What should I do if I am not satisfied with the service?
If you are not satisfied with the service, please contact Jaipur Home Services within 24–48 hours of service completion. Our team will review your concern and provide an appropriate resolution where applicable.
9. Do you provide free re-cleaning?
Yes, where applicable. If a genuine service-quality issue is reported within the specified complaint period and falls within the agreed service scope, we may provide free re-cleaning of the affected area.
10. What if I am still not satisfied after re-cleaning?
If you remain dissatisfied after reasonable re-cleaning, our team may review the matter further. Depending on the circumstances and verification, a refund or another appropriate resolution may be considered.
11. Will every stain or mark be completely removed?
Not necessarily. Cleaning results depend on the age and type of stain, surface material, buildup, damage, and other conditions.
Permanent stains, deep hard-water deposits, rust, discoloration, scratches, and existing surface damage may not be completely removable.
12. What happens if something is damaged during the service?
Please report the issue to us as soon as possible with your booking details and, where possible, photographs or videos.
After verification, if the damage is confirmed to have been directly caused by our professional during the service, an appropriate resolution such as repair, replacement, or reimbursement may be considered.
13. Should I secure my valuables before the service?
Yes. Customers should securely store cash, jewellery, documents, electronics, fragile items, and other valuable or personal belongings before the professional begins the service.
14. Is the service price fixed?
The price shown on the website is based on the selected service and applicable service conditions.
The final requirement may vary depending on property size, condition, level of dirt, accessibility, or additional work requested. Any applicable additional charges will be communicated where reasonably possible.
15. Do I need to be present at home during the service?
Not necessarily. However, the customer must ensure safe access to the property and the service area. An authorized person may be required to provide access where necessary.
16. What happens if nobody is available when the professional arrives?
If the professional arrives but nobody is available to provide access to the property, the booking may be treated as a customer-initiated cancellation or no-show.
In such cases, the advance booking amount will remain non-refundable.
17. How long does an approved refund take?
Approved refunds are generally processed within 3–5 working days. The time required for the amount to appear in your bank account may vary depending on the bank, payment gateway, or payment provider.
18. Can I transfer my booking advance to another person or booking?
Generally, the booking advance cannot be transferred to another person or booking. Any exception will be subject to Jaipur Home Services’ approval and applicable conditions.
19. How can I raise a complaint?
You can contact us using:
Phone: +91 88751 98384
Email: support@jaipurhomeservices.com
Please provide your booking details, service date, and a clear description of the issue. Photos or videos may be requested where necessary.
20. How can I contact Jaipur Home Services?
For bookings, service-related questions, complaints, or other assistance:
Jaipur Home Services
Phone: +91 88751 98384
Email: support@jaipurhomeservices.com
Our team will assist you as soon as reasonably possible.
1. What services does Jaipur Home Services provide?
Jaipur Home Services provides professional home cleaning and maintenance services, including flat cleaning, bathroom deep cleaning, kitchen cleaning, sofa cleaning, chimney cleaning, AC services, and other home services.
2. How can I book a service?
You can book a service through our website by selecting your required service, choosing an available date and time, entering your details, and completing the required booking payment.
3. Is an advance payment required to confirm my booking?
Yes. An advance booking amount may be required to confirm your service booking and reserve the selected date and time.
4. Is the advance booking amount refundable?
No. The advance booking amount is non-refundable if the customer cancels the booking.
This also applies if the customer changes their mind, is unavailable, or fails to provide access to the property at the scheduled time.
5. What happens if Jaipur Home Services cancels my booking?
If Jaipur Home Services cancels a confirmed booking for a reason attributable to the company, the applicable amount paid for the cancelled service will be refunded.
6. Can I reschedule my booking?
You may request to reschedule your booking. Rescheduling is subject to professional availability and company approval. Rescheduling does not automatically make the advance payment refundable.
7. What happens if I cancel after the professional has arrived?
If you cancel after the professional has arrived at the property, the advance booking amount will remain non-refundable. Depending on the circumstances, an additional visit or cancellation charge may also apply.
8. What should I do if I am not satisfied with the service?
If you are not satisfied with the service, please contact Jaipur Home Services within 24–48 hours of service completion. Our team will review your concern and provide an appropriate resolution where applicable.
9. Do you provide free re-cleaning?
Yes, where applicable. If a genuine service-quality issue is reported within the specified complaint period and falls within the agreed service scope, we may provide free re-cleaning of the affected area.
10. What if I am still not satisfied after re-cleaning?
If you remain dissatisfied after reasonable re-cleaning, our team may review the matter further. Depending on the circumstances and verification, a refund or another appropriate resolution may be considered.
11. Will every stain or mark be completely removed?
Not necessarily. Cleaning results depend on the age and type of stain, surface material, buildup, damage, and other conditions.
Permanent stains, deep hard-water deposits, rust, discoloration, scratches, and existing surface damage may not be completely removable.
12. What happens if something is damaged during the service?
Please report the issue to us as soon as possible with your booking details and, where possible, photographs or videos.
After verification, if the damage is confirmed to have been directly caused by our professional during the service, an appropriate resolution such as repair, replacement, or reimbursement may be considered.
13. Should I secure my valuables before the service?
Yes. Customers should securely store cash, jewellery, documents, electronics, fragile items, and other valuable or personal belongings before the professional begins the service.
14. Is the service price fixed?
The price shown on the website is based on the selected service and applicable service conditions.
The final requirement may vary depending on property size, condition, level of dirt, accessibility, or additional work requested. Any applicable additional charges will be communicated where reasonably possible.
15. Do I need to be present at home during the service?
Not necessarily. However, the customer must ensure safe access to the property and the service area. An authorized person may be required to provide access where necessary.
16. What happens if nobody is available when the professional arrives?
If the professional arrives but nobody is available to provide access to the property, the booking may be treated as a customer-initiated cancellation or no-show.
In such cases, the advance booking amount will remain non-refundable.
17. How long does an approved refund take?
Approved refunds are generally processed within 3–5 working days. The time required for the amount to appear in your bank account may vary depending on the bank, payment gateway, or payment provider.
18. Can I transfer my booking advance to another person or booking?
Generally, the booking advance cannot be transferred to another person or booking. Any exception will be subject to Jaipur Home Services’ approval and applicable conditions.
19. How can I raise a complaint?
You can contact us using:
Phone: +91 88751 98384
Email: support@jaipurhomeservices.com
Please provide your booking details, service date, and a clear description of the issue. Photos or videos may be requested where necessary.
20. How can I contact Jaipur Home Services?
For bookings, service-related questions, complaints, or other assistance:
Jaipur Home Services
Phone: +91 88751 98384
Email: support@jaipurhomeservices.com
Our team will assist you as soon as reasonably possible.